Terms & Conditions
Tennis Factory may, from time to time, review and update this Terms & Conditions. The most current version will always be posted on this page.
Payments and Refunds
Full payment is required in advance to reserve a place in group lessons.
No refunds will be given for non-attendance at group lessons. A refund or credit may be offered if you have a valid medical reason which prevents you/your child from attending three or more classes in a row. View our Refund Policy.
A cancellation fee will apply for private lessons unless 24 hours’ notice is given. Please call your coach to cancel a lesson.
Public Holidays and Long Weekends
There will be no group lessons on Public Holidays. Group lessons will go ahead on Saturdays and Sundays during long weekends (i.e. when there is a Public Holiday on Friday or Monday).
Coaches may be available for private lessons on Public Holidays.
Excessive Heat: Group lessons may be cancelled if the temperature at the venue is 37 degrees or above, or is, in our judgment, likely to be excessively hot during the lesson time.
Rain: Group lessons may be cancelled in wet weather, or if, in our judgment, it is likely to be wet during the lesson time.
The decision whether to cancel group lessons for bad weather will be made at the courts immediately prior to the lesson start time. On extremely hot/wet days, we may make a decision in advance and contact you via SMS before the lesson time to cancel. Please ensure we always have a current mobile number on which to contact you.
Cancellation of one group lesson does not necessarily mean that other lessons will be cancelled that day. Some lessons may take place indoors. If you have not received an SMS cancellation and choose not to attend, then you risk missing the class.
Any classes cancelled will be made up at the end of the term. If it is not possible for us to run a make-up class due to term dates/weather, we will offer credit towards one day of Holiday Camp of your choice for juniors or credit towards future lessons for adults.
For private lessons, please call your coach to find out if your lesson will go ahead.
Supervision of Juniors
Tennis Factory coaches are not responsible for supervising children outside of lesson time.
Changes to Lesson Schedules
Occasionally we may have to make changes to our published schedule, including cancelling a published group lesson, creating an additional group lesson, or changing the day/time of a group lesson. In such cases we are generally unable to update our printed brochures/flyers but we endeavour to keep the schedules up-to-date on our website.
If there are insufficient enrolments by the end of Week 1 of a school term for a scheduled group lesson to be viable, we may cancel that group for the term.
Anyone who is enrolled in a scheduled lesson that is subsequently cancelled or changed will be offered alternative time slots or given a full refund.
Hot Shots/Cardio Tennis Registration
By enrolling in any Hot Shots (red, orange or green ball) group lesson or tournament, or in any Cardio Tennis session, you give us permission to register you as a participant with Tennis Australia (TA). This will include passing your contact details to TA. If we register you, you will receive benefits including a free T-shirt.
If you do not wish to be registered as a participant in these programs, please email us at email@example.com.