Tennis Factory may, from time to time, review and update this Refund Policy. The most current version will always be posted on this page.
We are fully confident that you will enjoy your time with Tennis Factory and see improvements in your tennis, whatever your age or ability. Therefore, if you are not completely satisfied after 3 lessons, we are happy to offer a full refund. However, we ask that you talk to us first if you are dissatisfied with any aspect of your lessons; we will do our utmost to address your concerns. We understand that each player is an individual and has different needs. Please talk to your coach or contact the Head Coach at the email address below.
Once you have enrolled in a group lesson program, no refunds will be given if you/your child misses a class due to minor illness or other commitments.
If you have a valid medical reason which prevents you/your child from attending three or more classes in a row, we will credit to your account, an amount equivalent to the missed lessons. A doctor’s certificate may be required at our discretion.
If you enrol in a group lesson program and want to cancel your enrolment before the first lesson, we will credit your account with the full price of the program which is to be used for future bookings. If you require a cash or credit-card refund instead of credit on your account, we will refund the price of the program less an administration charge of $25.
Address all refund requests to (08) 6365 2909 or firstname.lastname@example.org